My Experiences

NOAA: National Oceanic Atmospheric Administration Collaborated on a user research plan for GLANSIS' Information System and conducted surveys, interviews, and usability tests with 50+ users, analyzed complex data into impactful findings and achieved a 20% increase in user satisfaction and a 15% improvement in system accessibility.

Ferndale Downtown Development Authority Created a User Research for "Placemaking Ferndale" project, employing focus groups, interviews, and observations to gather business insights. Generated strategies, including an innovative engagement tool, to improve DDA-business collaboration.

Michigan School of Environment and Sustainability Conducted a contextual inquiry for the dashboard of a unity3D based software involving data collection, analysis of over 200 interview interpretations resulting in final recommendations and designing wireframes for the dashboard.

Analyzed 600+ customer survey responses, guiding design decisions and effectively communicating research findings to the UX team, thereby informing design decisions that resulted in a customer-centric approach and improved user satisfaction.

Achieved a 20% improvement in product usability through the analysis of UserTesting.com usability studies, translating insights from customer survey responses and user research into actionable best practices.

Led a generative user research study in collaboration with 10 cross-functional team members, resulting in the development of a user-centric work management tool for the Supply Chain team.

Conducted 14+ hours of remote, in-depth interviews with users, leveraging senior-level researcher support to identify needs and drive a 30% improvement in user satisfaction and a 25% increase in task completion rates.

Analyzed 100+ qualitative data points using advanced coding techniques, creating a user journey map and delivering actionable insights that informed decision-making, resulting in a 20% increase in system efficiency.

Managed co-working space operations, achieving a 95% occupancy rate through resource management and customer relations. Led multiple projects including intern hiring, training, and budgeting.

Enhanced project efficiency by 25% through utilization of CRM tools for progress tracking and status reporting. Organized successful community events, boosting engagement by 30% via effective marketing strategies and collaboration with external stakeholders.